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Localy Terms & Conditions


Welcome to ("Site") and its mobile application, the Localy App ("App"). Localy General Trading LLC, a limited liability company registered in the United Arab Emirates under license number [1236518], is the owner and operator of the Site and App ("we," "our," or "us"). These Terms of Use, along with all policies and additional terms posted on the Site, outline the terms governing your access to and use of our Site, services, and applications, collectively referred to as the "Services." Please note that these Terms of Use and associated policies may change, and by accessing, registering, or continuing to use our Services, you agree to be bound by the most current version. Your continued use of the Site following any changes constitutes acceptance of the modified Terms of Use. Take a moment to carefully read these terms and conditions as they contain important information about your rights, obligations, and applicable limitations and exclusions regarding your purchases.

About Localy:

Localy is a dynamic platform specializing in the delivery of fast-moving consumer goods produced, manufactured, or packed within the United Arab Emirates. We retain the right to introduce new Services and make updates or withdrawals at our discretion.

Account creation on Localy:

The information you provide is safeguarded in accordance with our Privacy Policy. If you use the Website or mobile application, you are responsible for maintaining the confidentiality of your account and password, restricting access to your devices, and accepting responsibility for all activities under your account. We hold no liability for losses or damages arising from your failure to protect your password or account. Notify us immediately of any suspicious activities or potential security breaches

Eligible users to shop with us:

You must be above the legal age for purchasing products in your country of residence. You should provide an address within the Emirate of Dubai, UAE for product delivery. To register, you must provide all required information, and we reserve the right to decline any registration without further explanation.

User responsibilities:

By using our Services, you agree to:

  • Maintain the confidentiality of your account and password.
  • Notify us of any unauthorized account use.
  • Provide accurate information about yourself.
  • Not disclose user information to third parties.
  • Cooperate with our requests for additional information.

Partnerships and additional features:

Localy may provide additional services, functions, or accounts on your behalf to enhance your experience.

Order cancellation:

Please note that we may reject or cancel certain orders at our sole discretion. We reserve the right to refuse or cancel orders for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our relevant department. You can cancel your order by contacting our support team within the specified timeframe outlined in our policies.

Refund & return policy:

Our customer satisfaction is of utmost important. If you face any issue with any of our products, kindly contact our support team for assistance in line with our order cancellation policy.

Delivery policy:

  • Delivery Time

Delivery times may vary based on factors like distance, order quantity, time of day, weather, and external conditions beyond our control. Please note that the delivery timeframe provided is an approximation, and orders may be delivered earlier or later than anticipated.

  • Receiving the order

Our delivery agent may leave your order at the doorstep if there's no response to calls or if you're unavailable, as long as it doesn't contradict any specific instructions from you.

  • Failed deliveries

We reserve the right to cancel or reschedule orders due to failed deliveries caused by inaccurate shipping information, customer unresponsiveness to calls, or failure to appear at the delivery location within a reasonable timeframe.

  • Incorrect orders, missing or damaged items


Customers have the right to report any issues with the delivery of their orders. Contact our support team for assistance.


  • Delivery Fee:


A flat delivery fee of [5 AED if your order value is less than 50 AED] will be applied to all orders, and free delivery if your value is more than 50 AED. Delivery fees are not refundable.




We accept various payment methods, including credit/debit cards (Visa, MasterCard, Apple Pay), cash on delivery, and payment link. We reserve the right to refuse or cancel credit/debit card transactions at our discretion. Ensure that the credit/debit card details provided are truthful, valid, and accurate. We are not liable for any card fraud, and the responsibility to prove otherwise rests solely with you.


Digital Communications:


By accessing the website or sending emails to us, you engage in electronic communication. Your consent to receive communications from us electronically is implied. We will correspond with you via email or by displaying notices on the website. Your agreement acknowledges that all agreements, notices, disclosures, and other communications provided to you electronically fulfill any legal requirement mandating written communication.


Gift cards and coupon promo codes:


The coupon code can only be used once per customer. Please make sure you are logged into your account to apply the promo code during checkout.


Legal Framework and Jurisdiction:


The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai.


Liability & Indemnities:


We are not liable for certain matters, and our total liability is limited to specified amounts. You agree to indemnify us against any claims arising from your use of the Services.




We may limit, suspend, or withdraw a user's access to the Services or cancel any product order at our sole discretion.


Reporting Violations of our terms and conditions:


If you believe any listed item or content breaches these Terms of Use, please notify us, and we will investigate.


Customer service and complains:


For any queries or complains, please contact us at [800-Localy] or [].