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FAQ's

Account Management

To create an account, click on the "Sign Up" or "Create Account" button on the top right corner of the homepage. Fill in the required information, including your email address and password. Once completed, you'll receive a confirmation email.

To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions sent to your registered email to reset your password securely.

Your Localy account can only be associated with one phone number and one email address, and these contact details cannot be utilized in more than one account.

Order and Shipping

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number on our "Order Tracking" page to check the real-time status of your shipment. or you can check the orders from your application

Unfortunately, we cannot modify the shipping address once an order is placed. Please ensure your address is correct during checkout. If you have specific concerns, contact our customer support for assistance.

Product Information

We strive to display accurate product size and unit, but variations may occur due to monitor settings. If you have concerns about a specific product, please reach out to our customer support for additional information.

Returns and Refunds

Our return policy allows you to return items in the same day only of receiving your order. Please visit our "Delivery & return" page for detailed instructions and eligibility criteria.

Refunds are typically processed within 5-7 business days back to your original payment method after we receive your returned items. The exact timeframe may vary depending on your payment method and financial institution.

Technical Support:

Clear your browser cache and cookies, and try accessing the website again. If the issue persists, contact our technical support team by emailing info@localy.ae with a detailed description of the problem.

Payment and Billing

We accept credit/debit cards (Visa, MasterCard, Apple pay, cash on delivery, card on delivery and payment link, you can view the available payment options during the checkout process.

Payment declines can occur for various reasons, including insufficient funds, card expiration, or security issues. Please double-check your payment details and contact your bank if the issue persists.

Website and Account Security

We prioritize the security of your information. Our website uses SSL encryption to protect data during transmission. Additionally, we do not store sensitive payment details on our servers.

Yes, you can update your email address in the "Account Settings" section. For security purposes, you may be required to verify the change through a confirmation email.

Promotions and Discounts

In the checkout process, you'll find a field labeled "Discount Code" or "Promo Code." Enter your code and click "Apply" to see the adjusted total before completing your purchase.

Generally, our system allows the use of one discount code per order. If you have multiple codes, choose the one that provides the best value for your purchase.

Discount codes are only eligible for one time use for each customer.

International Orders

No, we currently do not offer international shipping.

Product Availability

On the product page, you'll find the current stock status. If a product is out of stock, you may have the option to sign up for notifications when it becomes available again.

we don't have this option in our store, whatever is visible on the website is orderable and you can specify the delivery date and time

Gift Cards

Gift cards can be purchased on our website and are redeemable during the checkout process. Enter the gift card code in the designated field to apply the balance to your order.

Gift card expiration policies vary by region. Check the terms and conditions provided with the gift card for information on expiration dates.

Order Modifications:

Unfortunately, we cannot modify orders once they are placed. Please review your order carefully before confirming your purchase.

Orders are processed quickly, but if you contact us within a short time frame after placing your order, we'll do our best to assist with cancellations. After that period, it may not be possible.

Delivery Issues

We apologize for any delays. Check the tracking information provided in your shipping confirmation email. If you need further assistance, contact our support team with your order number for investigation.

Unfortunately, we cannot modify the delivery address once the order is shipped. Please ensure the accuracy of your address during checkout.

Product Quality and Defects

We apologize for any inconvenience. Please contact our customer support with clear photos of the damaged or defective item, your order number, and we'll assist you in obtaining a replacement.

Returns and Refunds Process

Please contact our call center to return the items.

Refunds are processed within 5-7 business days after we receive your returned item. The exact timeframe may vary depending on your payment method and financial institution.

Membership and Loyalty Programs

Information on joining our loyalty program can be found on our website. Look for details on earning points, rewards, and any exclusive benefits associated with membership.

Visit the loyalty program login page and click on the "Forgot Password" link. Follow the instructions sent to your registered email to reset your password.

Account Security Concerns

If you notice any suspicious activity, change your password immediately. Contact our support team for further assistance, and we'll help secure your account.

To update your email address, log in to your account and go to the "Account Settings" section. Follow the prompts to update your email securely.