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Localy - Shipping & Return Policy


  • Speed: We deliver your fresh groceries within 2 hours of your order confirmation.Our fleet of temperature-controlled vans ensures your items arrive chilled and ready to enjoy.
  • Areas: We currently cover Dubai city only. Please enter your pin location and city name at checkout to confirm availability.
  • Delivery Fee: A flat delivery fee of [5 AED if your order value is less than 50 AED] will be applied to all orders, and free delivery if your value is more than 50 AED

Order Cut-off Time:

  • To guarantee delivery within the selected time slot, place your order 30 minutes prior to the delivery time.,
  • Slot 1: 10 AM - 12 PM
  • Slot 2: 1 PM - 3 PM
  • Slot 3: 4 PM - 6 PM
  • Slot 4: 7 PM - 9 PM


We employ insulated packaging to maintain optimal temperature during transit.


  • You will receive a confirmation email with a tracking link upon order placement.
  • Also you can track your order by checking your app to track the movements.


  • We accept returns for unopened, chilled items within 24 hours of delivery.
  • Due to the perishable nature of our products, we cannot accept returns for opened items or items returned after 24 hours.
  • To initiate a return, please contact our customer service team within 24 hours of delivery at [800-Localy] or [].
  • Upon approval, you will be provided with instructions for returning the items.
  • Once received and inspected, your refund will be processed within [7] business days.

Important notes:

  • Please ensure someone is available to receive your order at the delivery address within the 3-hour window.
  • We cannot guarantee specific delivery times within the 3-hour window.
  • We reserve the right to refuse returns that do not meet our return policy guidelines.


  • For any questions regarding our shipping and return policy, please contact our customer service team at [800-Localy] or [].