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Localy - Shipping & Return Policy

Delivery:

  • Speed: We deliver your fresh groceries within 2 hours of your order confirmation.Our fleet of temperature-controlled vans ensures your items arrive chilled and ready to enjoy.
  • Areas: We currently cover Dubai city only. Please enter your pin location and city name at checkout to confirm availability.
  • Delivery Fee: A flat delivery fee of [5 AED if your order value is less than 50 AED] will be applied to all orders, and free delivery if your value is more than 50 AED

Order Cut-off Time:

Packaging:

  • To guarantee 3-hour delivery, place your order before 1 hour of the delivery,
  • Our delivery slots based on the list below :
  • 9am - 12pm
  • 1pm - 4pm
  • 5pm – 8pm

We employ insulated packaging to maintain optimal temperature during transit.

Tracking:

  • You will receive a confirmation email with a tracking link upon order placement.
  • Also you can track your order by checking your app to track the movements.

Returns:

  • We accept returns for unopened, chilled items within 24 hours of delivery.
  • Due to the perishable nature of our products, we cannot accept returns for opened items or items returned after 24 hours.
  • To initiate a return, please contact our customer service team within 24 hours of delivery at [800-Localy] or [info@localy.ae].
  • Upon approval, you will be provided with instructions for returning the items.
  • Once received and inspected, your refund will be processed within [7] business days.

Important notes:

  • Please ensure someone is available to receive your order at the delivery address within the 3-hour window.
  • We cannot guarantee specific delivery times within the 3-hour window.
  • We reserve the right to refuse returns that do not meet our return policy guidelines.

Contact:

For any questions regarding our shipping and return policy, please contact our customer service team at [800-Localy] or [info@localy.ae].